Privacy notice
Clear information. Handled responsibly.
This notice explains how ZON Art Group Ltd uses the details you provide through the ZON website, project enquiry and website chat.
Who we are
ZON Art Group Ltd (company no. 14891400), registered office 205 Chelmsford Road, Shenfield, Brentwood, England, CM15 8SA, is the controller of the personal information described here.
Information we collect
Through the project enquiry and call-back form: your name, phone number, optional email address, project location, property requirements, selected services and your answers. If you ask for samples: your delivery address. Through the website chat: the messages you type and, if you choose to share them, your name and contact details.
Why we use it
To answer your questions, review your enquiry, recommend the appropriate ZON service, contact you about the requested project and prepare an initial scope or proposal. The lawful basis is taking steps at your request before entering into a contract and, where applicable, our legitimate interest in responding to genuine enquiries.
The website chat
The chat is an AI assistant. Your messages are sent to our AI provider, Anthropic, only to generate replies; under its commercial terms it does not use them to train its models. When you ask to speak to a person, or share your details for a calculation, a short summary with your contact details is sent to the ZON manager through Telegram. The conversation itself is kept only in your browser tab and is cleared when you close it. AI replies can be wrong; prices and terms are confirmed only by a ZON manager in writing. Please don't share sensitive personal information in the chat.
Who can access it
Authorised members of the relevant ZON team and the service providers needed to run the website, store enquiries, operate the chat and notify our team (website hosting, database hosting, our customer-relationship systems keyCRM and Attio, Anthropic and Telegram). Information is not sold. Project information is shared with external specialists only when necessary and appropriate for your enquiry.
International transfers
Some providers process information outside the UK. Where they do, we rely on safeguards recognised under UK data-protection law.
How long we keep it
Enquiry information is retained only as long as reasonably required to manage the opportunity, meet legal obligations and maintain appropriate business records.
Cookies and storage
We use only essential browser storage: to remember your cookie choice, keep the chat open in your tab and keep the enquiry form working. We don't use advertising or third-party tracking cookies.
Your rights
You may ask for access, correction or deletion of your personal information, or object to or restrict certain uses, under UK data-protection law. You can also complain to the Information Commissioner's Office (ico.org.uk), though we'd ask you to contact us first.
Contact
For a privacy request, email info@zon-group.com. ZON Art Group Ltd · Company No. 14891400.
Last updated: 24 October 2026.